Frequently Asked Questions
- Do I need to set up an account with you?
-
Yes. Creating an account allows you to view order history and access "My Garage".
- I've forgotten my password
-
Click here to reset your password: https://crfsonly.mivatest.com/forgot-password.html
- What forms of payment do you accept?
-
Visa, MasterCard, American Express, Discover, PayPal, PayPal Pay Later, Affirm Buy Now & Pay Later.
- When will my order ship?
-
Orders are processed during normal business hours and typically ship within 24-48 hours after being processed Monday through Friday. Occasionally, due to manufacture’s backorders or restock delivery delays, shipping within 24-48 hours is not possible. While these situations are rare they are out of our control. In the unlikely event we are unable to ship within 24-48 business hours of processing your order you will be notified by email.
- I want to return my purchase! What do I do?
-
Return Policy:
We do not accept returns for products that have been installed, used or removed from the manufactures packaging. Requests for returns must occur within two weeks from the order. All returns require a Return of Merchandise Authorization Number (RMA #). To receive a RMA # please email us using our Contact Us page and include the following information:
• Order number.
• Reason for return each item
Return shipping costs are paid by the customer. Original shipping costs will not be refunded. Refunds for authorized returns will be processed in 3-5 business days once the merchandise is received. No C.O.D. returns will be accepted. No returns without an RMA# will be accepted. Orders that qualified for free shipping must maintain the free shipping qualification or the original shipping costs will be deducted. Some products can not be returned such as build to order products, batteries, electronic/electrical products, undergarments, special order items, engine components, built heads, clearance and discontinued products, etc.
Exchange Policy:
Exchanges are under the same conditions as returns, so please read the Return Policy section in addition to this section. Exchanges also require a RMA # and as with returns shipping costs, both original and return shipping costs, are the responsibility of the customer. Products must be new and unopened from the orginal manufacturers packaging. Read the ‘Return Policy’ for information on requesting an RMA #. Requests for exchanges must occur within two weeks from the order. No C.O.D. exchanges will be accepted. No exchanges without an RMA# will be accepted. - Affirm Lending Disclosure
-
Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15%