Customer Service to Rival Ken....
  • nedirtbikr
    Posts:1261
    Joined:Thu Jan 06, 2005 12:28 pm
    Customer Service to Rival Ken....

    by nedirtbikr » Thu May 03, 2007 6:21 am

    ...if you can believe Ken has any rivals when it comes to CS!

    Just wanted to post a quick note in a few of the most popular Forums here on the Twenty20 Helmet Camera company. This is NOT about the product itself. I don't usually double/triple post things, but I think this is worthy so that many eyes see it.

    I purchased a Twenty20 system last year from Ken. The Twenty20 system's battery pack is one 9V battery in a little case.

    Just recently I had a get off which ended up crushing the part of the battery case that housed the on/off switch (the case isn't much bigger than the 9V battery itself.) The case was salvagable, but the on/off switch part wasn't. I sent an email to Twenty20 asking them to provide me with some intructions on which wires went where on the connections so that I could repair it myself. During this time, I also ordered some extra velcro from the (a $10 purchase.)

    Anyway, Jason (with Twenty20) emailed me back with some questions. I decided to give him a call. We talked for a bit about my situation and Jason said they would just send me a new battery case. Keep in mind folks, for the most part, my warranty is expired and I the damage to the battery case was caused by me (not a manufacturer problem.)

    Yesterday, my velcro and new battery case arrived. The battery case on their website is $29.99. They "no charged" the battery case.

    If this isn't customer service...I don't know what is! I just wanted to share this with some of you folks that might be considering a helmet cam or a Twenty20 cam specifically. These guys are great!
    2006 CRF450R (For Sale)
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  • topgun
    Posts:511
    Joined:Wed Aug 30, 2006 8:27 pm

    by topgun » Thu May 03, 2007 3:57 pm

    Thats great to hear ....

    But IMHO Ken & crew rock in terms of service !!

    For a bunch of "foreigners" :D they do a fantastic job !!

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