| Shipping Policy:
At CRF’s Only shipping is always free on any single order totaling $150 or more! Yes you read that correctly. Here’s the fine print on this offer:
1. Free shipping applies only to orders totaling $150 or more.
2. Free shipping applies only to orders shipped via UPS Ground to the continental U.S.
3. Shipping requirements other than UPS ground to the continental U.S. on any order over $150 will NOT be free.
4. Free shipping does NOT apply to orders shipped outside the U.S. or to Alaska and Hawaii.
5. Free shipping does NOT apply to Tires or other products noted in the product description
During the checkout process you will be presented with shipping alternatives and the cost of these alternatives. Currently we are utilizing only UPS and US Postal Service shipping services. Not all services are available for all shipping addresses.
Canadian Customers: Orders shipped to Canada via UPS Standard shipping will require UPS brokerage fees to be paid on delivery. If you select UPS Worldwide Express or Expedited these brokerage fees will be minimized or eliminated. Orders shipped via US Postal Service (USPS) will not incur brokerage fees. Although USPS shipping is initially more expensive than UPS Standard shipping, USPS will be less expensive since no brokerage fees will be applied upon delivery. In all cases orders shipped to Canada will require the customer to pay duties and/or taxes at the time of delivery. CRF`s Only will not be responsible for these brokerage, duties, or tax fees.
Orders are processed within 24 hours and typically ship within 24-48 hours after being processed Monday through Friday. Occasionally, due to manufacture’s backorder status, shipping within 24-48 hours is not possible. While this is rare it is unfortunately out of our control. If we are unable to ship any item in your order with 24-48 business hours you will be notified by email.
International Shipping: Orders shipped to international destinations may require additional shipping fees from those charged at checkout. It`s rare but occassionally a package is oversized, overweight, or over valued and requires the package to be shipped in multiple packages. In these cases, additional shipping fees will be required before we are able to ship the order.
UPS Shipping Options:
When selecting a UPS shipping option please remember the following:
1. We ship from Ontario, California
2. We do not offer a Saturday delivery when ordering online. If this is needed please email us using the "Contact Us" link.
3. Standard UPS shipping options, 2nd Day Air, 3 Day Select, and Ground are NOT Saturday delivery options.
4. When calculating the delivery date remember that UPS does not count the day a package was shipped. Shipping options are time in transit only. Total time for order to arrive is processing time PLUS time in transit.
Damaged Shipments:
Occasionally products are damaged during shipping. If your shipment is damaged in anyway please notify us at sales@crfsonly.com as quickly as possible. Keep the original shipping box and packaging material as well as the manufactures packaging. If the damage is visible prior to opening the manufactures packaging please do NOT open it. Again, retain all original shipping and packaging and notify us as quickly as possible. We can assure you we’ll resolve this in a timely manner.
Return Policy:
We do not accept returns for products that have been used or removed from the manufactures packaging. Requests for returns must occur within two weeks from the order. All returns require a Return of Merchandise Authorization Number (RMA #). To receive a RMA # please email us at sales@crfsonly.com and include the following information:
• Order number.
• Reason for return EACH item
Return shipping costs are paid by the customer. Original shipping costs will not be refunded. A restocking fee of 15% is required for all returns. Refunds minus restocking fees for authorized returns will be processed once the merchandise is received. No C.O.D. returns will be accepted. No returns without an RMA# will be accepted. Original shipping charges are not refundable.
Exchange Policy:
Exchanges also require a RMA # and as with returns shipping costs, both original and return shipping costs, are the responsibility of the customer. Products must be new and unopened from the orginal manufacturers packaging. Read the ‘Return Policy’ for information on requesting an RMA #. Requests for exchanges must occur within two weeks from the order. Exchanges will not be charged a restocking fee. Straight exchanges will be processed once merchandise is received. However, to expedite an exchange a “purchase and refund” process is available. No C.O.D. exchanges will be accepted. No exchanges without an RMA# will be accepted.
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